Shipping policy

1 — WHEN WILL MY ORDER BE PROCESSED?

We process orders from Monday to Friday on business days.

All orders are prepared within 24–48 hours of purchase.

Once prepared, the order enters the logistics stage, which includes allocation and dispatch from the warehouse. This process may take between 1 and 4 business days.

The parcel then enters transit to your delivery address.

The total delivery time depends on the shipping method selected, as described in Section 2. Orders usually arrive within 10–15 calendar days from the date of purchase.

Important:

  • We do not process or ship orders on weekends or public holidays.

  • Orders placed after 5:00 p.m. will be considered as having been placed on the following business day.

2 — SHIPPING METHODS AND COSTS

We offer two shipping options:

Standard Shipping

  • Estimated delivery time: 10–15 calendar days from the date of purchase.

  • Cost: Free.

  • Available for most orders.

Priority Shipping

  • Estimated delivery time: 7–10 calendar days from the date of purchase.

  • Cost: €4.90.

  • Recommended if you need your order sooner.

3 — DELIVERY DATE AND TIME

Carriers make deliveries from Monday to Friday on business days.

Deliveries are not made on Saturdays, Sundays or public holidays.

Our delivery estimates take into account:

  • National and local public holidays at the point of dispatch.

  • We are not aware of every local public holiday in the destination area, which might slightly affect the final delivery date.

We cannot guarantee an exact delivery time.

Orders normally arrive within the estimated period indicated in Section 2. In isolated cases, delivery may take up to a maximum of 30 calendar days from the date of purchase.

If the carrier is unable to reach you:

  • A second delivery attempt will be arranged with you.

  • If delivery is not possible after the second attempt, you will need to collect the parcel from the location indicated by the carrier, such as a post office or collection point.

4 — UNDELIVERED ORDERS

If an order cannot be delivered for reasons attributable to the customer, including an incorrect address, repeated absence, failure to collect the parcel or refusal of delivery without a valid reason:

  • Priority Shipping charges will not be refunded if this option was selected.

  • If the order needs to be shipped again, the customer must pay the new shipping costs.

Important: If the carrier returns a parcel because it was not collected in time, reshipping will not be free.

5 — HOW LONG WILL MY ORDER TAKE TO ARRIVE?

The delivery time depends on the shipping method selected at checkout:

  • Standard Shipping — free: 10–15 calendar days from the date of purchase.

  • Priority Shipping — €4.90: 7–10 calendar days from the date of purchase.

In exceptional logistical circumstances, including remote destinations, periods of high demand or customs inspections, delivery may take up to a maximum of 30 calendar days from the date of purchase. This is uncommon, but we need to inform you that it may occur.

If you believe your order is taking longer than expected, contact us with your order number and we will review it manually.

6 — TRACKING AND COMMUNICATIONS

Whenever you place an order at waggoshop.com:

  • We will notify you by email when your order has been shipped.

  • We will monitor the parcel internally.

  • If we detect a clear shipping issue, we will attempt to contact you.

For this reason, we ask you to provide a valid email address and telephone number during checkout.

7 — SHIPPING CONTACT

For any questions regarding the status of your shipment, contact us at:

info@waggoshop.com

Please provide:

  • Order number.

  • Full name.

  • Contact telephone number.

This will help us locate your shipment more quickly.