Refund policy

1. GENERAL CONDITIONS

You have 30 calendar days from the date you receive your order to request a return if the product is not what you expected.

The return is free of charge and, once it has been received and accepted, we will refund the corresponding amount to the original payment method.

You will not be required to accept a voucher or store credit instead of a refund.

To request a return, email info@waggoshop.com and provide:

  • Order number.

  • Full name.

  • Product you wish to return.

Our team will send you the necessary instructions and, where applicable, a free return label.

Important: Do not send the product to an address other than the one provided by our team, as this could prevent us from receiving and processing your return correctly.

2. RETURNS OF DAMAGED OR DEFECTIVE PRODUCTS

If the item arrives damaged, defective or does not work correctly, you may request a warranty assessment or replacement within 48 hours of receiving it.

To do so, email info@waggoshop.com and provide:

  • Your order number.

  • A description of the problem.

  • Photographs or a video clearly showing the damage or defect.

Our team will review the case and, where appropriate, offer one of the following solutions:

  • Free replacement of the product; or

  • A store voucher for the full value of the order if the same model is unavailable or the customer prefers another option.

The item must retain its complete original packaging, including all accessories, cables, manuals and the original box.

Returns will not be accepted for products damaged through misuse, improper handling, falls, impacts or use other than that specified by the manufacturer.

3. PRODUCT CONDITIONS

The product may have been opened and reasonably tested to check that it works correctly.

It must be returned complete and, whenever possible, with:

  • Original packaging.

  • Accessories.

  • Cables.

  • Parts.

  • Manuals.

  • Any other items included with the order.

We cannot accept products showing damage caused by:

  • Improper use.

  • Impacts or falls.

  • Unauthorised modifications or repairs.

  • Incorrect handling.

  • Use other than that intended for the product.

  • Missing essential components or accessories.

For hygiene reasons, opened or used filters, replacement parts and other consumable products cannot be returned unless they are defective or were sent by mistake.

4. REFUNDS

Once the return has been received and inspected, we will send you an email confirming whether the refund has been approved.

Once approved, the refund will be processed automatically to the payment method used for the purchase.

The amount usually appears within 5 to 10 business days after the refund is issued, depending on the bank or payment provider.

WaggoShop cannot control the internal processing times of each financial institution.

Additional charges for priority shipping voluntarily selected by the customer are non-refundable unless the return is due to:

  • A defective product.

  • An incorrect product.

  • An error made by WaggoShop.

5. EXCHANGES

If you wish to exchange a product, contact us at info@waggoshop.com.

We will let you know whether a direct exchange is possible or whether you need to return the item and place a new order.

6. ORDER CANCELLATIONS OR CHANGES

If you need to cancel or change an order, contact us as soon as possible.

We will attempt to stop or amend it provided that it has not yet been processed or shipped.

If the order has already been shipped, you may request a return within 30 days of receiving it.

7. WARRANTY AND TECHNICAL SUPPORT

All WaggoShop products are covered by a functional warranty in accordance with applicable legislation.

If a product develops a technical fault during the warranty period, we will assess whether a repair, replacement or store voucher should be provided, as appropriate.

8. CONTACT

For any return, exchange or after-sales support request:

📧 info@waggoshop.com

Please include your order number and photographic evidence where applicable.